GENERAL SALES CONDITIONS
Revised: 11/2016
GENERAL
The general conditions here below pertain to the sale of any item ("product") that a client (the "Client") may order from the De Saint Estève Manufacture ("DSE" or "The Manufacture"). In the event of an order placed with the network of authorized DSE Distributors, the Distributor’s Sales Conditions are applicable.
De Saint Estève SAS is a company incorporated under French law, registered with the Registre du Commerce et des Sociétés; its headquarters are located at: Cidex 113 ter, Chemin de la Croix Saint Estève, Les Coteaux de Beaume-Mèle, 06330 Roquefort les Pins – France. The website is: www.desaintesteve.com.
DSE may modify the current General Sales Conditions as it sees fit.
Any client who does not accept these Conditions may not order directly from The DSE Manufacture.
Clients wishing to use Customer Service, the DSE After-Sales Service, or the web site, are considered to have understood these Conditions and agree to them. If an order is placed via the web site, the client must check the “I accept” box, or a similar box, before the order may be finalized. This indicates that you have accepted the Conditions.
SALES CONDITIONS OF DSE PRODUCTS AND ACCESSORIES
Only adults who are in full possession of the legal capacity to enter into contracts may order products from the Manufacture.
Since high-quality materials, such as stone, are chosen for their beauty, it should be noted that the photos and characteristics shown therein may differ from those of the actual product. The Manufacture cannot guarantee that pieces will be identical to those shown on our website. The products shown on our site do not constitute an offer, but rather an invitation to make an offer, since De Saint Estève products are all one-of-a kind pieces.
AVAILABILITY AND QUANTITY OFFERED
All orders placed through DSE Customer Services or the website are contingent on availability and the Manufacture’s consent.
DSE reserves the right to modify the assortment of articles offered on our website or through our distribution network. It may, in particular, limit the number of products a Client may order at one time.
PERSONAL DATA AND CONFIDENTIALITY POLICY
To place an order or validate the guarantee of a DSE product, the client must sign up and provide personal information, including their name, address, telephone number, email address… DSE cannot be held responsible for any fraudulent usage of this information by a third party.
If you place an order through DSE Customer Service or the website, you may be asked to provide further personal information (mailing address, billing address…). You guarantee that all personal information provided to The Manufacture are truthful and valid.
DSE reserves the right to refuse or cancel any order, for example in the case of an unresolved dispute concerning the payment of a prior order, if DSE has reason to suspect any violation of these General Sales Conditions, or due to the risk of fraud.
Declaration of the Commission Nationale Informatique et Libertés (CNIL):
According to the law of January 6, 1978 relating to computer science, computer files and liberties, and article 43 of the law passed on September 30, 1986 (amended), this website has been declared to the Commission Nationale Informatique et Libertés (CNIL).
You are reminded that you have the right to access, modify, rectify and delete any data concerning you. (art. 34 of the law of January 6, 1978, concerning "Informatique et libertés").
PRICES, TAXES, DELIVERY AND PAYMENT METHODS
All prices indicated on our website and by DSE Customer Service are in euros, with VAT included, and are not inclusive of delivery costs or any additional costs or taxes.
DSE reserves the right to modify these prices and costs at any time without notice. The prices and costs at the time of purchase will be applied.
Each package delivered by The Manufacture contains, in addition to the DSE product: the appropriate accessories, a complete set of documents including the user’s manual, the Certificate of Authenticity and Gemstone Report, and a box.
DSE will evaluate the shipping costs and will add them to the cost of the product. Shipping costs are calculated taking into account the amount of the order, its volume and its weight.
DSE insures the products during transit and until they are received by the purchaser. We require the signature of an adult, confirming that the product was received. At that moment, responsibility for the product is transferred to the client. If the product is intended as a gift, the client agrees that the signature of a third party (or a signature at the address furnished) constitutes proof of delivery and acknowledgment of the sales contract involving the transfer of responsibility.
DSE accepts the usual means of payment, however we reserve the right to refuse certain means of payment without justification.
All holders of credit cards /payment cards are subject to validation checks and an approval procedure by the card issuer. If the issuer of your payment card refuses to authorize payment to The Manufacture, you must personally contact the issuer in order to rectify the situation. DSE cannot be held responsible in case of delay or non-delivery of the products ordered.
The Manufacture will do its utmost to protect clients’ personal data during the purchasing process. In offering to purchase a DSE product, you expressly authorize The Manufacture to carry out an authorization procedure of your payment card, and if DSE deems it necessary, to transmit to a third party, or to obtain from a third party, information concerning you in order to authenticate your identity or to authorize a transaction.
RIGHT OF RETRACTION AND RETURN OF GOODS
The rule is dictated automatically by the law of the country in which the transfer of property of the DSE product took place.
Clients residing in the European Economic Area have a 14-day withdrawal period without giving any reason. The withdrawal period expires after 14 days following the property transfer of the merchandise. Thereafter, DSE will not accept any return of merchandise.
To exercise your right of withdrawal within the allotted time, you may contact our After-Sales Service Department at www.desaintesteve.com, to be informed of the proper procedure.
If a client decides to cancel an order before returning the product, he is legally obligated to take care of said product.
The Product must be returned undamaged and in perfect condition, and must include the protective elements, the box, and all the included accessories. As soon as a returned product has been received, a representative of The Manufacture will check carefully to make sure that the returned product complies in every way with the return policy requirements.
If the returned product has been damaged, the client will be held responsible for any decrease in value of the product while it was under his responsibility. If the product is damaged or destroyed, DSE will deduct the cost of the repair or replacement from the amount to be reimbursed.
In the case of a return, the Client must keep proof of shipping. DSE declines all responsibility if the Client is not able to furnish this proof.
Only merchandise received by the DSE Returns Department is eligible for reimbursement.
Return address:
De Saint Estève SAS
Département Retours
Cidex 113ter Chemin de la Croix St Estève
Les Coteaux de Beaume-Mèle, V6.
06330 Roquefort les Pins
France
Personalized Products.
Certain DSE products bear engraved inscriptions. These personalized products may not be returned to The Manufacture for exchange or reimbursement. This does not, however, affect the consumer’s rights as concerns a defective product.
EXCHANGE
A client may be permitted to exchange a purchased product for another product, if the product to be exchanged fills the return policy requirements. Consequently, a financial adjustment may be made in the form of a credit or debit to the client’s account, depending on the condition of the product to be exchanged and the price of the desired product.
MAINTENANCE, REPAIR
For all information concerning maintenance and repair of a DSE product, please contact out After Sales Service Department at www.desaintesteve.com.
The Manufacture’s technical service department will carry out the repair of products (if product can be repaired). All repairs will be invoiced.
APPLICABLE LAW
In case of dispute, the Grasse Tribunal de Commerce de Grasse is the only court having jurisdiction.